Man, 90, Spends $10K On Newspaper Ads To Complain About His Internet Service
If you’ve ever felt the urge to write a letter or email to complain about a subpar product or service, this story may convince you to do it. Aaron Epstein of North Hollywood, California was dissatisfied with the internet service from AT&T and he thought the company should know about it. So he wrote a letter. Then he took it a step further.
KTLA-TV reports that the 90-year-old Epstein bought ten-thousand-dollars worth of ads in the Dallas, TX edition of The Wall Street Journal on February 3rd to ensure that AT&T’s CEO, John Stankey, would see his letter. The same ad appeared in the New York edition of the WSJ so that investors would see it.
In his open letter, Mr. Epstein complains that AT&T never delivered on its advertised promise to give him and his North Hollywood neighbors faster internet speeds. The ad also indicates that Epstein has been a loyal AT&T customer since 1960.
So how quickly did AT&T respond? According to reports, the company called Aaron Epstein and agreed to work something out the day the ads ran in the newspaper.
I mean how upset one must be, over slow home internet speeds, to pay for a personal quarter-page national ad in print @WSJ pic.twitter.com/Zk9umKD0t1
— Raju Narisetti (@raju) February 3, 2021
