The Popularity Of Self-Checkout Registers Has Led To A Disturbing Trend
I see them almost every time I go shopping now. More and more stores have been adding self-checkout registers. Are cashiers truly going the way of tollbooth operators? I certainly don’t see many of either anymore. Lately, though, some retailers have had second thoughts about self-checkout and trusting people to do the right thing.
Self-checkout has become especially popular with Gen Z. According to the New York Post, a recent survey found that more than half of Gen Z shoppers prefer to use self-checkout registers. Some said they would even stop going to a store that didn’t offer it, but not necessarily for the reasons you might expect.
This love of the self-checkout is not simply because it’s quicker and easier to scan and bag one’s own purchases, or that Gen Z’ers want to avoid social interactions with cashiers. While those factors might be part of it, there’s something else at play. Going through a self-checkout line also presents the opportunity for a “five-finger discount.” That’s right, shoplifting.
Have You Scanned All Of The Items Under Your Cart?
The New York Post also reports that about one-third of Gen Z shoppers admit they’ve shoplifted at the self-checkout and a poll of 2,000 Americans supports this disturbing trend. The results show that 37% of the respondents said they only steal necessities, but almost half will swipe the most expensive item in their cart. Either way, it’s wrong. This is why some retailers might be rethinking their points of sale.
Shoplifting has been on the rise across the nation and not just at self-checkout kiosks. I’ve heard that some stores will put “Out of Order” signs on their restroom doors to deter would-be shoplifters from committing their acts of larceny inside. While that might work to reduce shoplifting, it doesn’t help law-abiding citizens who drink too much coffee before going shopping. Who’s with me?
So why is all of this stealing happening? I understand that money is tight for many young adults these days, but there also seems to be a certain “stick it to the man” attitude behind it. Some teens and young adults feel that large corporations are nothing more than cold, heartless, money-grabbing machines that don’t care about their customers. In the eyes of the shoplifters, taking something from a store without paying for it can be seen as an act of revenge. But does that sound right to you? Shoplifting, no matter where it takes place, is not a victimless crime.
Steer Clear: 8 Grocery Store Behaviors to Avoid
Disrespecting Employees
This should be common sense, but one of the fundamental rules of grocery store etiquette is to treat employees with respect and kindness. While it’s understandable to occasionally have moments of price shock or policy gripes. But don’t take it out on the people working at the grocery store. They’re not the ones setting the prices. Venting your frustration on employees is never the right approach. Refrain from raising your voice or engaging in arguments with cashiers and staff members on the sales floor.
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Packing Out the Express Checkout
We all love the quick in-and-out experience of using self-checkout for those small hauls. But the self-service lane loses its charm when people with massive shopping carts, loaded with groceries decide to set up camp there. It’s even worse when they have items needing special codes. So, think of self-checkout as the express lane, where it’s best to stick to around ten items or less. Using the express checkout lane with more items than the posted limit can hold up the line for others who are following the rules. It’s worth mentioning that many grocery stores are opting for more self-checkout lanes in their stores.
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Aisle Bites
You’ve probably seen people snacking on food they haven’t paid for yet at the grocery store. Some even take half-eaten items to the cashier to scan. This is not only rude but also unhygienic. It’s like treating the store as your personal buffet and it makes others uncomfortable. While satisfying your cravings is perfectly fine, there are better ways to go about it.
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Grocery Blocker
You’re bound to bump into a friend or neighbor while grocery shopping, but consider where you stop for a chat. If you see someone eyeing the produce behind you, it’s a good sign to wrap up and find a quieter spot. Keep in mind that grocery store catch-ups should be relatively short. It’s not the ideal time for lengthy reunions, especially if others are waiting to shop. The same courtesy applies to your shopping cart. Don’t park your cart smack in the middle and block the way for everyone else.
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Stashing Unwanted Groceries and Trash
If you change your mind about something while shopping, do everyone a favor and return it to where it belongs. Dumping unwanted items in random aisles instead of returning them to their proper creates frustration for both store employees and fellow shoppers. Nobody wants to discover a rogue carton of buttermilk sitting next to the potato chips. It makes the store messy, confuses people, and turns a simple grocery trip into a weird scavenger hunt. In some grocery stores, you might find cafes where you can stroll the aisles with a coffee or beverage in hand. Chances are you’ve come across half-empty Starbucks cups or abandoned water bottles among the store shelves. When you’ve finished your drink, it’s best to dispose of the cup or bottle properly.
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Leaving Your Grocery Cart Wherever
Bringing back your shopping cart is the most basic form of grocery store courtesy. Returning your shopping cart is a quick task and it’s a huge help for the store staff. Additionally, left-behind carts can lead to more significant problems. A deserted cart in the parking area may potentially cause damage to vehicles. A cart left behind inside can cause a roadblock in the store.
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Lack of Personal Space
When we’re shopping at the grocery store, give people their personal space. Whether browsing the aisles for your favorite snacks or waiting in line at the checkout, respecting personal space is key. No one likes feeling crowded or rushed while making their selections, and we all appreciate a bit of privacy when completing our transactions.
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Rude Cellphone Usage
When you’re at the store, try not to use your phone too much. It’s okay to make a quick call to roomie to ask about ketchup, but keep it quiet and brief. Save the catching up for later. Also, don’t text and push your cart at the same time because you might bump into something or someone. Lastly, unless you’re using your phone for digital coupons or rewards, it’s best to put it away during checkout.
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